ASSESSMENT: SELECTED BIBLIOGRAPHY

American Library Association. Association of College and Research Libraries. (2000).

Standards for College Libraries. http:www.ala.org/acrl.guides/college.htm

Association of Research Libraries. (1989). Future Directions for the ARL Statistics 1989. Association of Research Libraries, Washington, D.C.

Association of Research Libraries. ARL Statistics. http://www.arl.org/stats/

Center for Education Statistics. (1987). Library Statistics of College and Universities 1985. Association of College and Research Libraries, American Library Association; Chicago.

Cook, Colleen (Guest Editor). (2002). Library Decision-Makers Speak to their Uses of LibQUAL+ Data: Some LibQUAL+ Case Studies. Performance Measures & Metrics, 3.

This forthcoming special issue of the journal presents a series of case study reports by participants in previous LibQUAL+ surveys regarding how they used their results to target improvements in library service quality.

Cook, Colleen & Fred Heath. (2001). "Users’ Perceptions of Library Service Quality: a LibQUAL+ Qualitative Study." Library Trends 49, 548-584.

Cook, Colleen; Fred Heath & Bruce Thompson. (2000). A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. Retrieved April 17, 2002 from

http://www.ifla.org/IV/ifla66/papers/028-129e.htm

----------. (2001). "Service Quality Assessment in Research Libraries." IFLA Journal, 4, 264-268.

Creaser, Claire. (1996). Electronic Publishing: Statistics of Supply and Library Use. (LISU Occasional Paper no. 13). Library and Information Statistics Unit, Loughborough.

Cullen, Rowena. (1998). "Does Performance Measurement Improve Organizational Effectiveness? A Post-modern Analysis." Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services, 3-17. Newcastle upon Tyne, England: Information North for the School of Information Studies, University of Northumbria at Newcastle.

Dole, Wanda V. "LibQUAL+ and the Small Academic Library." (2002) Paper accepted for publication in Performance Measurement & Metrics, 3.

East, Harry. (1998). "A Decade of Experience in Measuring Academic Database Use." 114-134-E. Paper presented at IFLA 1998, Amsterdam, Netherlands. Retrieved July 15, 2002,from http:www.ifla.org/IV/ifla64/114-134e.htm

East, Harry; Elaine Sheppard and Yvette Yeal. (1995) A Huge Step Forward: a Quantitative and Qualitative Examination of the Development of Access to Database Services by British Universities, 1988-1994. Centre for Communication and Information Studies Policy Paper No. 5. CCIS: British Library Board, University of Westminster.

Fuegi, David. (1999). "LIBECON2000 and the Future of International Library Statistics,"

Paper presented at IFLA 1999, Bangkok, Thailand. Retrieved July 15, 2002, from

http:www.ifla.org/IV/ifla65/papers/0270120e.htm

ISO 2789. (1991). Information and Documentation: International Library Statistics. International Standard Organization.

Kyrillidou, Martha. (1995). Report on the ARL Supplementary Statistics. Association of Research Libraries, Washington, D.C.

Kyrillidou, Martha and Julia Blixrud. (1997). Report on the 1995-96 ARL Supplementary Statistics .Association of Research Libraries, Washington, D.C.

LibQUAL+. http:www.libqual.org/index.html

"Library Statistics Web Sites." (2002). http://www.ifla.org/VII/s22statslinks.htm

Lindahl, Aase. (1997). "Can Conventional Statistics Describe Electronic Media and Services." 052-STAT-I-E. Paper presented at IFLA 1997, Copenhagen, Denmark. Retrieved July 15, 2002, from http://www.ifla.org/IV/ifla63/63lina.htm

Lynch, Mary Jo. (1996a). Electronic Service in Academic Libraries. American Library Association, Chicago.

Lynch, Mary Jo. (1996b). Electronic Services: Who’s Doing What? Results of an ALA/ACRL Survey. College and Research Libraries News, 10, 661-663.

Molyneux, Robert E. (1989). ACRL University Library Statistics, 1987-88. American Library Association, Chicago.

National Center for Educational Statistics. Education Division. Integrated Postsecondary Education Data Systems (IPEDS). http://nces.ed.gov/ipeds/library.html.

Poll, Roswitha and Peter te Boekhorst. (1996). Measuring Quality: International Guidelines for Performance Measurements in Academic Libraries. (IFLA Publications 76). K.G. Saur, Munich.

Spiller, David (ed.) (1998a) Academic Library Surveys and Statistics in Practice. Proceedings of a seminar held at Loughborough University June 2-3, 1997 (LISU Occasional Paper no. 19). Library and Information Statistics Unit, Loughborough.

Spiller, David. (1998b). UK Special Library Statistics: The Challenge of Collecting and Analysing Data from Libraries in the Workplace. 052-134-E. Paper presented at IFLA 1998, Amsterdam. Retreived July 15, 2002, from http:www.ifla.org?IV/ifla64/052-134e.htm

Sumsion, John. (1998). Report on ISO 2789. Unpublished report presented at Statistics

Section Open Program. IFLA 1998, Amsterdam.

Waller, Consuela; K. Hipps & Martha Kyrillidou. (2001) LibQUAL+ Spring 2002 Policies and Procedures Manual. Washington, DC: Association of Research Libraries.

Ward, Suzanne; John Sumsion, David Fuegi, and Ian Bloor. (1995). Library Performance Indicators and Library Management Tools. EUR 16483 EN. European Commission, Luxembourg.

Whiteley, Sandy. (1985). ACRL University Library Statistics 1983-1984. American Library Association, Chicago.

Young, Peter R. (1997). Measurement of Electronic Service in Libraries: Statistics for the Digital Age. 094-STAT-3-E. Paper presented at IFLA 1997, Copenhagen, Denmark.

Retrieved July 15, 2002, from http://www.ifla.org/IV/ifla63/63youp.htm

Wanda V. Dole, Washburn University
zzwdole@washburn.edu
AUBG July 12, 2002


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